RENEWSTEAD PLANNER
App Support
Get help with your account, accessibility, synchronization, media, exports, privacy, or AI-assisted analysis.
Contact support
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern
We generally respond within 24–48 hours.
Sign-in and synchronization
Use Forgot password on the sign-in screen. For missing content, confirm internet access, your account email, and that you are using the current app version. Do not send your password or verification code to support.
Photos and video
Review camera, microphone, and photo permissions in device settings. Grant only the access needed for the feature. Do not email private home media unless support provides a secure method.
Accessibility
Open the Aa control to enable large text, high contrast, simplified mode, or a combination. Tell us if you encounter an accessibility barrier and include your device type and the affected screen.
Export and deletion
Export any information you want to retain before deleting your account. Deleting the app does not delete cloud data.
AI analysis review
If an AI-assisted draft appears incorrect, flag it for employee review or contact support with the project name. Do not email sensitive files.
Privacy and security
Use the subject Urgent account security when reporting suspected unauthorized access.
Terms and providers
Not for emergencies
Renewstead Planner does not monitor your home and is not an emergency service. For an immediate threat involving fire, gas, structural instability, active water intrusion, crime, or health, contact 911 or the appropriate emergency, utility, or licensed professional service.